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Call us: 1-844-729-7790
Email us: ask@honestpaws.com
Monday - Friday 8AM - 8PM CST

Frequently Asked Questions

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    Payments & Refunds

    Do you accept PayPal or AfterPay?
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    Do you accept PayPal or AfterPay?

    At this moment we do not accept PayPal as a form of payment due to PayPal's own policies. AfterPay is also not an accepted method of payment.

    Other forms of payments we do accept are Visa, Master Card, American Express and Discover.

    What are the accepted payment methods?
    Go Back

    What are the accepted payment methods?

    We currently accept Visa, Mastercard, American Express, Discover, and you can also use Apple Pay through our app! We're not accepting PayPal as a payment method due to PayPal policies.

    At this time, we do not accept partial payments of any kind.

    Does Honest Paws offer a money-back guarantee?
    Go Back

    Does Honest Paws offer a money-back guarantee?

    We understand CBD is not the answer for every pet and we can definitely understand that, that's why we have a 30-day money-back guarantee that you are more than welcome to use in case of any issues. 👍

    We'll always do our best to match you and your pet to something that works out for you. However, just keep us in the loop and if for any reason this is not the right solution for your pet, we'll take care of you, no if's, but's or disappointed pups.

    Does Honest Paws offer discount codes or coupons?
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    Does Honest Paws offer discount codes or coupons?

    Sign up for our newsletter for exclusive offers by clicking the link below. Here you will be notified anytime we are running a promotion or sale!

    Also for signing up you will receive 15% off your first order!

    Sign up here!

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    Products & Dosage

    Can I use this to help my dog's behavior?
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    Can I use this to help my dog's behavior?

    We have great products that can help promote relaxation and good behaviors to help anxious, destructive or aggressive dispositions in pets! These can also serve as a great training aid or helping your pet relax in stressful situations for them vet visits, groomers, or long car rides!

    The Calm tincture offers our most versatile option! The recommended dosage is for one full dropper a day and it contains some calming chamomile for the nerves, as well as various options, depending on your pup's weight.

    The Calm soft chews are great for small pups or dogs who may have dental issues! It contains some soothing tryptophan on top of the 5 mg of CBD per bite, to help your pup take the edge off. Add poultry flavoring for a nice, delicious boost!

    The Calm bites are one of our top-selling products and a big favorite of pups who love crunchy treats! Packed with peanut butter flavoring and 5 mg of CBD, they are perfect to take on the go before walks or stressful events with no mess or stress.

    And last but not least, the Calm peanut butter is an amazing treat to keep your pup motivated, entertained and relaxed!

    Feel free to check out our Calm line of products below:​​​

    Calm Collection

    I certainly hope this helps, but let us know if you have more questions!

    How do I dose the bites?
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    How do I dose the bites?

    Our CBD bites are designed to be easy to break apart when you don't want to use a full 5mg dose. Here's how:

    Directions for Use:

    Up to 25 lbs: 1 whole piece daily (5 mg of CBD)
    25-50 lbs: 2 whole pieces daily (10 mg of CBD)
    Over 50 lbs: 3 whole pieces daily (15 mg of CBD)

    The serving includes both halves of the piece. Please reach out if you have more questions!

    Can I use this to help my pet's condition?
    Go Back

    Can I use this to help my pet's condition?

    Due to NASC regulations, we cannot claim that our products can treat or cure any condition. However, a lot of our customers use our products to help keep their pet's ailments in check and claim that the products have helped them cope and feel relief, as well as helped to comfort their pets during end-of-life care.

    Please feel free to read some of our customer reviews by clicking the link below. I think you will find these helpful:

    Reviews

    If you'd like to give CBD a chance to form part of your pet's health regimen, our Well collection has some great products that could help you get started. Feel free to give those a try!

    Well Collection

    If you still have questions, chat with us or give us a call at 1-844-729-7790.

    How can I choose the best product?
    Go Back

    How can I choose the best product?

    At Honest Paws, we realize that each pet is different and you have different concerns about them, so we built our products to cater to each of these concerns by adding different natural ingredients in each line to address them! Let us break them down for you:

    Our Calm line has products that contain additional ingredients like tryptophan and chamomile to help your pup relax and unwind. It can be great to address concerns like hyperactivity or destructive behavior. It can be great for puppies or traveling, or traveling puppies!

    Calm Collection

    The Mobility line has great products to support your doggo's mobility as they start to age and become stiffer. It contains ingredients like turmeric or glucosamine to help their joints along and get moving again.

    Mobility Collection

    The Relief collection is also a great line to support your fur baby's movement, with the addition that it can help to reduce the occasional discomfort they may feel with soothing ingredients like ginger for the tincture and turmeric for the bites. It can be an excellent choice for pups recovering from an injury or surgery.

    Relief Collection

    And saving the best for last,the Well collection! Our Well products are all-encompassing products with no added ingredients except for CBD and MCT oil (with the exception of the coconut bites). These are great starter products that can help your pet get on a healthy CBD regimen with no extra potential allergens or irritants. Let your pet enjoy all the benefits of pure, full-spectrum CBD without the extra ingredients. Great for pets who suffer from multiple concerns, allergies, or sensitive stomachs!

    Well Collection

    Feel free to reach out if you have further questions or concerns.

    How do I dose the tincture?
    Go Back

    How do I dose the tincture?

    Needing help to figure how to dose with your new tincture? It's easy! We've taken all the math out of the dosing by having the tinctures divided by size. All the tinctures are meant to be given orally and the best way to do it is directly from dropper to mouth.

    The recommended dosage for all of the tinctures is for 1 full dropper a day, and here's the break down:

    Small (125 mg of CBD): 4 mg per full dropper
    Medium (250 mg of CBD): 8 mg per full dropper
    Large (500 mg of CBD): 16 mg per full dropper
    Extra Strength (1000 mg of CBD): 33 mg per full dropper

    Note: If your pet is new to CBD, you can start with half of the recommended dosage and then gradually build up the product from there over the course of a few days.

    I hope this information is helpful, but please feel free to reach out if you're needing more help!

    How do I dose the chews?
    Go Back

    How do I dose the chews?

    Our soft chews contain a total of 5 mg of CBD per chew are designed to be easily breakable in case of extra small pups not needing the full 5 mg! The recommended dosage goes as follows:

    Directions for Use:

    Up to 25 lbs: 1 whole piece daily (5 mg of CBD)
    25-50 lbs: 2 whole pieces daily (10 mg of CBD)
    Over 50 lbs: 3 whole pieces daily (15 mg of CBD)

    If you'd like to give more, please feel free. What we do recommend is that if there are any dosage changes, they should be done in a gradual manner.

    We're here to help if you have more questions!

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    Account Management

    How can I log into my account?
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    How can I log into my account?

    Trouble logging in?

    You can log into your account through this link:

    Login Here

    Once you sign in, you'll be able to manage your subscriptions or view your order history.

    Remember, you'll need to be registered to sign in and manage your subscription! If you're not registered for an account, please use the link below to register:

    Register Here

    Watch a full guide here:

    Account Creation Tutorial

    *Please note that accounts are not automatically created upon ordering, you must register to have an account.

    Can I skip this month's shipment?
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    Can I skip this month's shipment?

    Have too much product or just want to skip this month's shipment? You can skip the shipment for this billing period!​​

    First, login through the customer portal below:

    Login

    If you're having trouble signing in, it might mean you're not registered for an account, if you're not registered, please register below:

    Register

    ​​Once you sign in, click on "Manage Subscriptions" under your account details. Then, you can click on "Delivery schedule" for all your subscriptions. Once there, you will see the option to skip the subscription until the same date the next month.

    If you'd like to simply change the date of the shipment, you can click on "Edit" instead!

    Hope this helps, but reach out if you have more questions!

    Can I change my monthly subscription to a different product?
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    Can I change my monthly subscription to a different product?

    Want to try something new? You can swap out your subscription products at any time!​​

    First, login through the customer portal below:

    Login

    If you're having trouble signing in, it might mean you're not registered for an account, if you're not registered, please register below:

    Register

    ​​Once you sign in, you will see "Manage Subscriptions" under your account details. When you click on manage subscriptions, it will list all the products you are currently subscribed to and then you will see "Swap" to the right-hand side. Once you click on Swap, search for the product you'd like to swap, or choose it from the selection below. You'll be able to choose the amount and frequency of your new subscription, and then when you're done, click on "Swap Product".

    Once the swap is done, you'll be taken back to the subscription menu where you will see your new swapped item moving forward!

    Hope this helps, but feel free to reach out if you have questions!

    Can I cancel my subscription?
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    Can I cancel my subscription?

    Are you sure you want to cancel and stop saving 15% on your Honest Paws products? We'll be sorry to see you go, but know that you're welcome to reactivate at any time!

    If you're certain and would like to cancel, please sign in to your account and click on "Manage Subscriptions". Once there, you will see the option to cancel next to your subscription, to the right-hand side of your screen.

    Login Here

    If you don’t have an account with us yet but you purchased a product through a subscription, please register your account to manage your subscription:

    Register Here

    It’s possible you may be subscribed to multiple products at the same time so you can review each one and cancel the ones you need. Please be sure to leave us detailed feedback on your cancellation. Let us know how we can do better!

    Questions? Chat with us or call us at 1-844-729-7790!

    Go Back

    Retail

    Do you have any store locations near me?
    Go Back

    Do you have any store locations near me?

    Needing to find a local retailer?

    Feel free to use our store locator to find the closest store to you:

    Store Locator

    Hope this helps, but reach out if you have more questions! 😊

    How do I become a retailer?
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    How do I become a retailer?

    Love our products and want to become a wholesaler?

    The first step is to please fill out our wholesale form on our site:

    Wholesale Form

    For follow-up on your wholesale application, please refer to the following directory:

    Pet-related shops: benn@honestpaws.com
    Pet-related chains or distributors: angel@honestpaws.com
    Non-pet business or vet clinics: caitlin@honestpaws.com​

    Please feel free to reach out again if you need anything else!

    Can I exchange my product if I bought it at a store?
    Go Back

    Can I exchange my product if I bought it at a store?

    So you purchased your Honest Paws product at one of our authorized retailers? You can always return it to the store with your receipt and exchange or claim a refund within 30 days of your purchase.

    If you're exchanging because you feel the product is ineffective, or your pet is not a fan; please feel free to get in touch so we can give you some guidance on how to get the most out of the products you have, or we'll match you to a different product so you'll know exactly what to get for your pup the next time!

    You can chat with us, contact us via e-mail at ask@honestpaws.com or call us at 1-844-729-7790.

    Go Back

    Orders, Shipping & Tracking

    Can I cancel or change my order?
    Go Back

    Can I cancel or change my order?

    In an effort to get you your product as soon as possible, orders are processed for fulfillment immediately after they are placed. Order cancellation or change requests must be made within 30 minutes after the order is placed, otherwise, the order will be shipped. We cannot make changes to orders that are placed on weekends. If your order has shipped and you would still like to exchange or return your item, a fee of $5 per order will be charged for returns shipping and processing.

    The fastest way to cancel or change your order is by contacting us via phone or chat. You can call us at 1-844-729-7790 and you can chat with us by clicking the chat icon in the bottom right corner of our website.

    What shipping methods does Honest Paws offer?
    Go Back

    What shipping methods does Honest Paws offer?

    We offer three shipping options to get your orders quickly and conveniently!

    Orders are processed within 24 hours and then transferred to the mail carrier. For example, if the order was placed on Thursday before 1 pm CST, the order will ship on Friday and typically be delivered on Monday-Wednesday.

    Orders Under $48.99 in the Continental US:
    $7.99 Standard Shipping (3-8 business days):
    $10.99 Expedited Shipping (3-5 business days): 
    $10.99 UPS or FedEx Ground (3-5 business days)

    Orders Over $49 in the Continental US:
    $5.99 Standard Shipping (3-8 business days):
    $8.99 Expedited Shipping (3-5 business days):
    $8.99 UPS or FedEx Ground (3-5 business days)

    *Free Shipping will default to Economy 3-8 day shipping for Auto-Refill Orders.

    Standard Shipping outside of the Continental US:
    Shipping for customers outside the continental United States costs $15.99 for orders under $48.99 and $13.99 for orders over $49 (3-8 business days). These orders will typically see longer delivery times depending on your location. Orders are shipped via USPS Ground Advantage.

    How do I start a return?
    Go Back

    How do I start a return?

    Needing to return your product?

    We do have a 30-day guarantee that makes it easy for you. If you have any opened products, you can feel free to keep or share with other pet parents in need. If you ordered more than one product, we can send you a return label so that you can return any unopened products for a refund.

    Let us know as soon as the order is in the mail so we can work with your refund right away. Thank you for giving us a chance to help your pet!

    Check out our Return Policy if you need to learn more.

    Chat with us or give us a call at 1-844-729-7790 to start your return process.

    When will my order ship?
    Go Back

    When will my order ship?

    We do our very best to ship your orders out ASAP. Orders are processed and shipped within 24 hours after the order is placed and then they are transferred to the mail carrier. You will receive a shipping confirmation email when your order ships.

    Our warehouse is open Monday - Friday and we do not ship on the weekends. If your order was placed on Friday at 2pm EST your order will not be shipped till the following Monday.

    If you need to cancel or modify your order please reach out to our support team within 30 minutes of placing your order.

    Does Honest Paws ship internationally?
    Go Back

    Does Honest Paws ship internationally?

    I'm happy to hear you're interested in our products, but unfortunately, we don't have international shipping available for the moment.

    However, if you're looking for CBD for your pet, I can provide a little guidance!

    1) Make sure your pet's CBD is hemp-based.

    2) Always check for the THC content of the CBD, CBD for pets should have 0% THC.

    3) Always ensure that the dosage fits your pup's weight. This last one would depend on the product you purchase, but keep in mind that large pets will require a higher concentration of CBD.​

    Go Back

    CBD Safety Information

    Do you have third-party testing?
    Go Back

    Do you have third-party testing?

    Our products are all third-party tested to ensure quality and purity. We use organic ingredients that are free of pesticides and mold (mycotoxins), and then the final product is tested for microbials, heavy metals and other chemicals!

    If you'd like more information, check out our Certificate of Analysis and have your batch number ready. Select the product and batch number from the list, and you're done:

    COA

    Feel free to reach out to our team if you have more questions! 🔬

    Is this safe to take with medication?
    Go Back

    Is this safe to take with medication?

    Our products are generally safe to take with medication and CBD should always be considered medication, and part of an entire therapeutic approach. We'd always recommend speaking to your vet about the best way to use it with your pup's medications if you have clinical concerns.

    Luckily, we partner with a vet consultation service at OneVet that offers access to vets 24/7, 7 days a week via chat + a $3000 emergency fund to use whenever you need!

    You can get more info here!

    One thing to keep in mind is that not all veterinary professionals may recommend CBD as an option for treatment, and that's ok! Our TOP priority is always going to be providing the best care for your pet.

    Is this hemp oil or CBD?
    Go Back

    Is this hemp oil or CBD?

    All of our products are made with love from lab-tested and quality hemp. We use hemp-based CBD in our products to make them safe for your pets!

    CBD is a cannabinoid that can come from either hemp, or marijuana. The CBD that is extracted from marihuana contains too much THC, which is the main psychoactive that makes you "high", and it's also toxic to your pet. Industrial hemp is grown and has less than .3% THC, which would make it a lot safer for animals to consume.

    There is some confusion regarding the terms hemp oil and hemp seed oil, and that is completely understandable! Although it can have other benefits, hemp seed oil does not contain any cannabinoids like CBD, but we make our products with every other part of the hemp plant, which is rich in CBD and other helpful cannabinoids.

    You can read more in our blog:

    Hemp Oil Vs. CBD Oil

    I certainly hope this helps to clear it up but feel free to reach out if you have more questions!

    Is this safe for puppies/kittens?
    Go Back

    Is this safe for puppies/kittens?

    Our products are safe for use on pets as young as 6 months old. For pets that are younger than 6 months, please consult a vet before use. For hyperactive or pets with destructive tendencies, you can combine our products with other methods like reactivity training or safe crating (if needed).

    For extra small pets, it's a good idea to ease them into it by starting with half of the recommended dosage then, if needed, increasing the dosage into the full amount.

    The best results will come with consistent use, but please let us know how this works out for you. We're here to support you and your fur baby in every step of the way.

    Go Back Learn More
    Do you have any store locations near me?
    Go Back

    Do you have any store locations near me?

    Needing to find a local retailer?

    Feel free to use our store locator to find the closest store to you:

    Store Locator

    Hope this helps, but reach out if you have more questions! 😊

    Is this safe to take with medication?
    Go Back

    Is this safe to take with medication?

    Our products are generally safe to take with medication and CBD should always be considered medication, and part of an entire therapeutic approach. We'd always recommend speaking to your vet about the best way to use it with your pup's medications if you have clinical concerns.

    Luckily, we partner with a vet consultation service at OneVet that offers access to vets 24/7, 7 days a week via chat + a $3000 emergency fund to use whenever you need!

    You can get more info here!

    One thing to keep in mind is that not all veterinary professionals may recommend CBD as an option for treatment, and that's ok! Our TOP priority is always going to be providing the best care for your pet.

    How do I dose the chews?
    Go Back

    How do I dose the chews?

    Our soft chews contain a total of 5 mg of CBD per chew are designed to be easily breakable in case of extra small pups not needing the full 5 mg! The recommended dosage goes as follows:

    Directions for Use:

    Up to 25 lbs: 1 whole piece daily (5 mg of CBD)
    25-50 lbs: 2 whole pieces daily (10 mg of CBD)
    Over 50 lbs: 3 whole pieces daily (15 mg of CBD)

    If you'd like to give more, please feel free. What we do recommend is that if there are any dosage changes, they should be done in a gradual manner.

    We're here to help if you have more questions!

    Does Honest Paws offer a money-back guarantee?
    Go Back

    Does Honest Paws offer a money-back guarantee?

    We understand CBD is not the answer for every pet and we can definitely understand that, that's why we have a 30-day money-back guarantee that you are more than welcome to use in case of any issues. 👍

    We'll always do our best to match you and your pet to something that works out for you. However, just keep us in the loop and if for any reason this is not the right solution for your pet, we'll take care of you, no if's, but's or disappointed pups.

    How do I dose the bites?
    Go Back

    How do I dose the bites?

    Our CBD bites are designed to be easy to break apart when you don't want to use a full 5mg dose. Here's how:

    Directions for Use:

    Up to 25 lbs: 1 whole piece daily (5 mg of CBD)
    25-50 lbs: 2 whole pieces daily (10 mg of CBD)
    Over 50 lbs: 3 whole pieces daily (15 mg of CBD)

    The serving includes both halves of the piece. Please reach out if you have more questions!

    Can I cancel or change my order?
    Go Back

    Can I cancel or change my order?

    In an effort to get you your product as soon as possible, orders are processed for fulfillment immediately after they are placed. Order cancellation or change requests must be made within 30 minutes after the order is placed, otherwise, the order will be shipped. We cannot make changes to orders that are placed on weekends. If your order has shipped and you would still like to exchange or return your item, a fee of $5 per order will be charged for returns shipping and processing.

    The fastest way to cancel or change your order is by contacting us via phone or chat. You can call us at 1-844-729-7790 and you can chat with us by clicking the chat icon in the bottom right corner of our website.

    What are the accepted payment methods?
    Go Back

    What are the accepted payment methods?

    We currently accept Visa, Mastercard, American Express, Discover, and you can also use Apple Pay through our app! We're not accepting PayPal as a payment method due to PayPal policies.

    At this time, we do not accept partial payments of any kind.

    Do you have third-party testing?
    Go Back

    Do you have third-party testing?

    Our products are all third-party tested to ensure quality and purity. We use organic ingredients that are free of pesticides and mold (mycotoxins), and then the final product is tested for microbials, heavy metals and other chemicals!

    If you'd like more information, check out our Certificate of Analysis and have your batch number ready. Select the product and batch number from the list, and you're done:

    COA

    Feel free to reach out to our team if you have more questions! 🔬

    How do I start a return?
    Go Back

    How do I start a return?

    Needing to return your product?

    We do have a 30-day guarantee that makes it easy for you. If you have any opened products, you can feel free to keep or share with other pet parents in need. If you ordered more than one product, we can send you a return label so that you can return any unopened products for a refund.

    Let us know as soon as the order is in the mail so we can work with your refund right away. Thank you for giving us a chance to help your pet!

    Check out our Return Policy if you need to learn more.

    Chat with us or give us a call at 1-844-729-7790 to start your return process.

    Is this safe for puppies/kittens?
    Go Back

    Is this safe for puppies/kittens?

    Our products are safe for use on pets as young as 6 months old. For pets that are younger than 6 months, please consult a vet before use. For hyperactive or pets with destructive tendencies, you can combine our products with other methods like reactivity training or safe crating (if needed).

    For extra small pets, it's a good idea to ease them into it by starting with half of the recommended dosage then, if needed, increasing the dosage into the full amount.

    The best results will come with consistent use, but please let us know how this works out for you. We're here to support you and your fur baby in every step of the way.

    When will my order ship?
    Go Back

    When will my order ship?

    We do our very best to ship your orders out ASAP. Orders are processed and shipped within 24 hours after the order is placed and then they are transferred to the mail carrier. You will receive a shipping confirmation email when your order ships.

    Our warehouse is open Monday - Friday and we do not ship on the weekends. If your order was placed on Friday at 2pm EST your order will not be shipped till the following Monday.

    If you need to cancel or modify your order please reach out to our support team within 30 minutes of placing your order.

    Do you accept PayPal or AfterPay?
    Go Back

    Do you accept PayPal or AfterPay?

    At this moment we do not accept PayPal as a form of payment due to PayPal's own policies. AfterPay is also not an accepted method of payment.

    Other forms of payments we do accept are Visa, Master Card, American Express and Discover.

    Can I exchange my product if I bought it at a store?
    Go Back

    Can I exchange my product if I bought it at a store?

    So you purchased your Honest Paws product at one of our authorized retailers? You can always return it to the store with your receipt and exchange or claim a refund within 30 days of your purchase.

    If you're exchanging because you feel the product is ineffective, or your pet is not a fan; please feel free to get in touch so we can give you some guidance on how to get the most out of the products you have, or we'll match you to a different product so you'll know exactly what to get for your pup the next time!

    You can chat with us, contact us via e-mail at ask@honestpaws.com or call us at 1-844-729-7790.

    Can I skip this month's shipment?
    Go Back

    Can I skip this month's shipment?

    Have too much product or just want to skip this month's shipment? You can skip the shipment for this billing period!​​

    First, login through the customer portal below:

    Login

    If you're having trouble signing in, it might mean you're not registered for an account, if you're not registered, please register below:

    Register​​

    Once you sign in, click on "Manage Subscriptions" under your account details. Then, you can click on "Delivery schedule" for all your subscriptions. Once there, you will see the option to skip the subscription until the same date the next month.

    If you'd like to simply change the date of the shipment, you can click on "Edit" instead!

    Hope this helps, but reach out if you have more questions!

    How can I log into my account?
    Go Back

    How can I log into my account?

    Trouble logging in?

    You can log into your account through this link:

    Login Here

    Once you sign in, you'll be able to manage your subscriptions or view your order history.

    Remember, you'll need to be registered to sign in and manage your subscription! If you're not registered for an account, please use the link below to register:

    Register Here

    Watch a full guide here:

    Account Creation Tutorial

    *Please note that accounts are not automatically created upon ordering, you must register to have an account.

    Can I use this to help my pet's condition?
    Go Back

    Can I use this to help my pet's condition?

    Due to NASC regulations, we cannot claim that our products can treat or cure any condition. However, a lot of our customers use our products to help keep their pet's ailments in check and claim that the products have helped them cope and feel relief, as well as helped to comfort their pets during end-of-life care.

    Please feel free to read some of our customer reviews by clicking the link below. I think you will find these helpful:

    Reviews

    If you'd like to give CBD a chance to form part of your pet's health regimen, our Well collection has some great products that could help you get started. Feel free to give those a try!

    Well Collection

    If you still have questions, chat with us or give us a call at 1-844-729-7790.

    Does Honest Paws ship internationally?
    Go Back

    Does Honest Paws ship internationally?

    I'm happy to hear you're interested in our products, but unfortunately, we don't have international shipping available for the moment.

    However, if you're looking for CBD for your pet, I can provide a little guidance!

    1) Make sure your pet's CBD is hemp-based.

    2) Always check for the THC content of the CBD, CBD for pets should have 0% THC.

    3) Always ensure that the dosage fits your pup's weight. This last one would depend on the product you purchase, but keep in mind that large pets will require a higher concentration of CBD.​

    How do I dose the tincture?
    Go Back

    How do I dose the tincture?

    Needing help to figure how to dose with your new tincture? It's easy! We've taken all the math out of the dosing by having the tinctures divided by size. All the tinctures are meant to be given orally and the best way to do it is directly from dropper to mouth.

    The recommended dosage for all of the tinctures is for 1 full dropper a day, and here's the break down:

    Small (125 mg of CBD): 4 mg per full dropper

    Medium (250 mg of CBD): 8 mg per full dropper

    Large (500 mg of CBD): 16 mg per full dropper

    Extra Strength (1000 mg of CBD): 33 mg per full dropper

    Note: If your pet is new to CBD, you can start with half of the recommended dosage and then gradually build up the product from there over the course of a few days.

    I hope this information is helpful, but please feel free to reach out if you're needing more help!

    How can I choose the best product?
    Go Back

    How can I choose the best product?

    At Honest Paws, we realize that each pet is different and you have different concerns about them, so we built our products to cater to each of these concerns by adding different natural ingredients in each line to address them! Let us break them down for you:

    Our Calm line has products that contain additional ingredients like tryptophan and chamomile to help your pup relax and unwind. It can be great to address concerns like hyperactivity or destructive behavior. It can be great for puppies or traveling, or traveling puppies!

    Calm Collection

    The Mobility line has great products to support your doggo's mobility as they start to age and become stiffer. It contains ingredients like turmeric or glucosamine to help their joints along and get moving again.

    Mobility Collection

    The Relief collectioni s also a great line to support your fur baby's movement, with the addition that it can help to reduce the occasional discomfort they may feel with soothing ingredients like ginger for the tincture and turmeric for the bites. It can be an excellent choice for pups recovering from an injury or surgery.

    Relief Collection

    And saving the best for last,the Well collection! Our Well products are all-encompassing products with no added ingredients except for CBD and MCT oil (with the exception of the coconut bites). These are great starter products that can help your pet get on a healthy CBD regimen with no extra potential allergens or irritants. Let your pet enjoy all the benefits of pure, full-spectrum CBD without the extra ingredients. Great for pets who suffer from multiple concerns, allergies, or sensitive stomachs!

    Well Collection

    Feel free to reach out if you have further questions or concerns.

    Does Honest Paws offer discount codes or coupons?
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    Does Honest Paws offer discount codes or coupons?

    Sign up for our newsletter for exclusive offers by clicking the link below. Here you will be notified anytime we are running a promotion or sale!

    Also for signing up you will receive 15% off your first order!

    Sign up here!

    Is this hemp oil or CBD?
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    Is this hemp oil or CBD?

    All of our products are made with love from lab-tested and quality hemp. We use hemp-based CBD in our products to make them safe for your pets!

    CBD is a cannabinoid that can come from either hemp, or marijuana. The CBD that is extracted from marihuana contains too much THC, which is the main psychoactive that makes you "high", and it's also toxic to your pet. Industrial hemp is grown and has less than .3% THC, which would make it a lot safer for animals to consume.

    There is some confusion regarding the terms hemp oil and hemp seed oil, and that is completely understandable! Although it can have other benefits, hemp seed oil does not contain any cannabinoids like CBD, but we make our products with every other part of the hemp plant, which is rich in CBD and other helpful cannabinoids.

    You can read more in our blog:

    Hemp Oil Vs. CBD Oil

    I certainly hope this helps to clear it up but feel free to reach out if you have more questions!

    Can I cancel my subscription?
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    Can I cancel my subscription?

    Are you sure you want to cancel and stop saving 15% on your Honest Paws products? We'll be sorry to see you go, but know that you're welcome to reactivate at any time!

    If you're certain and would like to cancel, please sign in to your account and click on "Manage Subscriptions". Once there, you will see the option to cancel next to your subscription, to the right-hand side of your screen.

    Login Here

    If you don’t have an account with us yet but you purchased a product through a subscription, please register your account to manage your subscription:

    Register Here

    It’s possible you may be subscribed to multiple products at the same time so you can review each one and cancel the ones you need. Please be sure to leave us detailed feedback on your cancellation. Let us know how we can do better!

    Questions? Chat with us or call us at 1-844-729-7790!

    Can I change my monthly subscription to a different product?
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    Can I change my monthly subscription to a different product?

    Want to try something new? You can swap out your subscription products at any time!

    ​​First, login through the customer portal below:

    Login

    If you're having trouble signing in, it might mean you're not registered for an account, if you're not registered, please register below:

    Register

    ​​Once you sign in, you will see "Manage Subscriptions" under your account details. When you click on manage subscriptions, it will list all the products you are currently subscribed to and then you will see "Swap" to the right-hand side. Once you click on Swap, search for the product you'd like to swap, or choose it from the selection below. You'll be able to choose the amount and frequency of your new subscription, and then when you're done, click on "Swap Product".

    Once the swap is done, you'll be taken back to the subscription menu where you will see your new swapped item moving forward!

    Hope this helps, but feel free to reach out if you have questions!

    How do I become a retailer?
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    How do I become a retailer?

    Love our products and want to become a wholesaler?

    The first step is to please fill out our wholesale form on our site:

    Wholesale Form

    For follow-up on your wholesale application, please refer to the following directory:

    Pet-related shops: benn@honestpaws.com
    Pet-related chains or distributors: angel@honestpaws.com
    Non-pet business or vet clinics: caitlin@honestpaws.com​

    Please feel free to reach out again if you need anything else!

    Can I use this to help my dog's behavior?
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    Can I use this to help my dog's behavior?

    We have great products that can help promote relaxation and good behaviors to help anxious, destructive or aggressive dispositions in pets! These can also serve as a great training aid or helping your pet relax in stressful situations for them vet visits, groomers, or long car rides!

    The Calm tincture offers our most versatile option! The recommended dosage is for one full dropper a day and it contains some calming chamomile for the nerves, as well as various options, depending on your pup's weight.

    The Calm soft chews are great for small pups or dogs who may have dental issues! It contains some soothing tryptophan on top of the 5 mg of CBD per bite, to help your pup take the edge off. Add poultry flavoring for a nice, delicious boost!

    The Calm bites are one of our top-selling products and a big favorite of pups who love crunchy treats! Packed with peanut butter flavoring and 5 mg of CBD, they are perfect to take on the go before walks or stressful events with no mess or stress.

    And last but not least, the Calm peanut butter is an amazing treat to keep your pup motivated, entertained and relaxed!

    Feel free to check out our Calm line of products below:​​​

    Calm Collection

    I certainly hope this helps, but let us know if you have more questions!

    What shipping methods does Honest Paws offer?
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    What shipping methods does Honest Paws offer?

    We offer three shipping options to get your orders quickly and conveniently!

    Orders are processed within 24 hours and then transferred to the mail carrier. For example, if the order was placed on Thursday before 1 pm CST, the order will ship on Friday and typically be delivered on Monday-Wednesday.

    Orders Under $48.99 in the Continental US:
    $7.99 Standard Shipping (3-8 business days):
    $10.99 Expedited Shipping (3-5 business days): 
    $10.99 UPS or FedEx Ground (3-5 business days)

    Orders Over $49 in the Continental US:
    $5.99 Standard Shipping (3-8 business days):
    $8.99 Expedited Shipping (3-5 business days):
    $8.99 UPS or FedEx Ground (3-5 business days)

    *Free Shipping will default to Economy 3-8 day shipping for Auto-Refill Orders.

    Standard Shipping outside of the Continental US: Shipping for customers outside the continental United States costs $15.99 for orders under $48.99 and $13.99 for orders over $49 (3-8 business days). These orders will typically see longer delivery times depending on your location. Orders are shipped via USPS Ground Advantage.