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Return Policy

We hold ourselves to the highest of standards regarding your satisfaction. If you are unsatisfied with your product, we have a 30-day money-back guarantee!

If you would like to request a refund or an exchange for your product, please contact us at 1-844-729-7790Our business hours are 8:00 am - 8:00 pm CST (excluding holidays).

Please make sure to have your order number and the reason for your refund or exchange ready. You must return your item to:

Shipping Department c/o Honest Paws
4477 Getwell RD 
Memphis TN 38118-7301

Once we receive your package or tracking number, we will reach out to you to confirm your refund or exchange. We will do our absolute best to ensure you are satisfied with your order and service.

Order Changes & Cancellations: In an effort to get you your product as soon as possible, orders are processed for fulfillment immediately after they are placed. Order cancellation or change requests must be made within 30 minutes after the order is placed; otherwise, the order will be shipped. We cannot make changes to orders that are placed on weekends. If your order has shipped and you would still like to exchange or return your item, a $5.99 per order will be charged for return shipping and processing.